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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle Reyes

September 6, 2024

5  out of  5
rating by Michelle Reyes
"I'm so glad that I changed my insurance to State Farm! They have been so friendly, helpful, and professional. They help me with anything I need as soon as I need it. I have recommended them on several occasions and will continue to do so! Special thanks to Carol for all the help!"
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Al Tomas

August 21, 2024

1  out of  5
rating by Al Tomas
"Terrible agent, after 30 years with state farm I was rear ended on a freeway, due to the immediate false information provided by the agent and lack of support I was blamed for the accident. I would not trust this agent at all and I have now in search for an agent that cares about the customers and loyalty"
We responded:
"Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration you’ve felt during this process. At our agency, supporting and assisting our clients is our top priority, especially in challenging situations like yours. We want to clarify that the decision regarding fault was made by the claims department based on the police report, recorded statements, and the claim report you submitted. This decision was further reviewed by another team to ensure fairness. We understand how disappointing the outcome has been for you, and we deeply regret that it has led to a loss of trust. While our agency does not have control over the claims department’s decisions, please know that we did everything within our power to assist you. If there was anything more we could have done to change the outcome, we absolutely would have. Your loyalty over the past 30 years means a great deal to us, and we are genuinely sorry that this experience has led you to consider leaving. Thank you for giving us the opportunity to serve you, and we wish you the best in finding an agent who meets your needs. "
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Michael Tsang

July 31, 2024

5  out of  5
rating by Michael Tsang
"I have been using State Farm service for over forty years. Nony and her staff, Cindy, Carol, as well as Matthew are professionals. They work as a team to help their clients to mitigate the problems. They are responsive and patient. In serval occasions, they helped me to resolve my cases in a timely manner. I highly recommend their services."
We responded:
"Thank you for your kind words, and your loyalty and support to our office for so many years!"
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Michelle Garrett

July 18, 2024

5  out of  5
rating by Michelle Garrett
"Nony is so great! She helped us purchase our first ever homeowner insurance policy & spent a long time patiently explaining things to us, as we had lots of questions. She is prompt in responding to emails & always so helpful!"
We responded:
"Thank you so much Michelle and Garrett! We are so thankful for you both and hope you will always find us helpful and ready to advocate for you! We always enjoy talking to you both. Kindest Regards - Laura Quinn"
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Kama Onka

July 9, 2024

5  out of  5
rating by Kama Onka
"My State Farm office is amazing! Huge thank you to my insurance agent Nony. She was able to lower my car insurance and offered some solutions for the future as well. I cannot express enough gratitude for her exceptional service. Nony goes above and beyond to help. She is kind, supportive and genuinely cares about her clients and employees as well. I highly recommend Nony and her team to anyone. Thank you, Nony, for outstanding knowledge and professionalism."
We responded:
"Thank you for your kind words. I treasure you just as much !! "
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Shelby Hendershaw

July 3, 2024

5  out of  5
rating by Shelby Hendershaw
"Carrol is a very nice and knowledgeable lady who always makes the experience pleasant and easy."
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Nelson Galicia

June 27, 2024

5  out of  5
rating by Nelson Galicia
"Good customer relations specially Cindy Lam very helpful."
We responded:
"Thank you, Nelson! Cindy and the rest of our team take pride and joy in offering excellent customer service."
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Charles Coudsi

June 15, 2024

5  out of  5
rating by Charles Coudsi
"Best insurance service in the business, I've been client with Nony's State Farm office more than 20 years, highly recommended."
We responded:
"We so appreciate you and your family, Mr. Coudsi! Thank you for letting us care for your auto insurance and fire needs. We always enjoy talking with you and really hope you feel advocated for and served well! Kindest Regards - Laura Quinn "
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Joanne Hijada

June 6, 2024

5  out of  5
rating by Joanne Hijada
"Service with State Farm is always timely and pleasant. Thank you so much for your excellent service, patience and consideration of my insurance needs ."
We responded:
"Yes, timeliness is very important to us! With everyone's busy schedules, we want to make sure our customers know how to navigate the unexpected as quickly as possible."
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Diana Hsien

June 5, 2024

5  out of  5
rating by Diana Hsien
"I have had this particular agent for 20+ years. Carol S has always been extremely helpful, friendly and really good at her job. All the office staff are so helpful and so friendly! I highly recommend this office for all your insurance needs."
We responded:
"Thank you for your kind review, Diana! We enjoy helping our customers and making sure they're receiving sound advice."
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Sheryl Tom

May 31, 2024

5  out of  5
rating by Sheryl Tom
"We have been a long time State farm member and this is our Foster City office. We live in the South Bay now, but their service for us has not changed. We are happy with the service, availability, and pricing."
We responded:
"Thank you so much for your review Sheryl and for your loyalty to us :) "
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MJ Quinn

May 29, 2024

5  out of  5
rating by MJ Quinn
"Laura is such a pleasant and wonderful agent. She found the best options for our needs and followed up with my husband and I. This office definitely makes you know they care. Thank you for your assistance. We have been with State Farm since 2003 and are happy with the level of service their State Farm agents provide. Laura is the best!"
We responded:
"Thank you so much for your loyalty with us. We are so glad you feel that way about our office. Laura is such an important part of our team, as well as each team member in our office. "
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Jeremy Crespo

May 23, 2024

5  out of  5
rating by Jeremy Crespo
"Thank you so much for your help. I know that my insurance needs will always be met working with you"
We responded:
"Thank you so much Jeremy! :) Hope you have a wonderful weekend."
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Felix Wong

May 16, 2024

5  out of  5
rating by Felix Wong
"Nony and her team have taken care of me since my first auto policy with them 8 years ago through today and into the future where they handle all my insurance needs for me and my family. I recently had a few insurance things that one of Nony's team members, Matthew Pang, was very quick to help me sort out. However, all of Nony's team is amazing to deal with, so I feel that I'm in good hands no matter who I speak with. One of the best things about having an agent and their team is I don't have to think at all about insurance things. I reach out to Nony, and she or her team will do the research, find the answers to my questions, and present to me the different options. The interactions are always smooth, efficient, and pleasant, such that my needs are taken care of and it's one less area of my life I need to worry about. I highly recommend Nony and her team to anyone who is looking for a more personal touch and a reliable agent to partner with with their insurance needs"
We responded:
"Aww thank you so much Felix for your wonderful review of us! One of our goals for customers is to help take good care of your insurance needs so that you can rest easy at night knowing you are well taken care of. I'm so glad we are able to take one thing/worry off your plate so that you can enjoy and focus on other things that are important in your life. Hope you have a wonderful weekend with friends & family :)"
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Jin Tee

May 1, 2024

5  out of  5
rating by Jin Tee
"Exceptional Service and Reliability! I have been with Nony's State Farm Insurance team for over three years (and many more to come), covering both my vehicle and rental insurance, and I can't recommend them highly enough. Their customer support team is simply outstanding—always available and ready to assist, no matter the query or concern. My primary point of contact is Matthew Pang, he's extremely helpful and always willing to assist me. When I first inquired about rental and vehicle insurance, I wasn't very informed and not really sure what to do, but Matt spent a great deal of time and effort to clarify any doubts that I had and offered me the most optimal coverage for my situation. Every interaction with their team has been a positive experience. They are not only professional but also genuinely caring and committed to providing solutions that work for me. Whether it’s a routine check or an urgent matter, I’ve consistently received timely and thorough support. Moreover, the peace of mind that comes with their comprehensive coverage options is invaluable. Knowing that I am covered under any circumstances helps me feel secure and looked after. If you're considering a new insurance provider, I highly recommend Nony's State Farm insurance team. They go above and beyond to ensure their clients' satisfaction and safety!!"
We responded:
"Thank you so much Jin for your review of us :). We love educating our customers so that they are fully informed and can make the best decisions for themselves. One of our goals is for our customers to have peace of mind. Thank you also for your review on Matthew - he is so good at explaining coverages/insurance with our customers. Have a wonderful weekend! "
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Jayden F

April 30, 2024

5  out of  5
rating by Jayden F
"best staff. they have always helped me whenever I needed it and went above and beyond"
We responded:
"Thank you so much Jayden! Hope you have a wonderful weekend :)"
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Michael Lam

April 29, 2024

5  out of  5
rating by Michael Lam
"Nony and the team are thorough and super helpful. She took time to understand our situation to determine what solutions best fit our needs. My last agent from AAA didn’t give us any advice and just maxed out all our coverages. Highly recommend anyone to have a conversation with this team and they will take good care of you."
We responded:
"Thank you so much Michael. We always want to make sure we understand your situation before recommending coverages. We hope equipping you with this knowledge will help you make the best informed decision for your family. Have a fun weekend with Wendy and the kids!"
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Kaiana Fong

April 29, 2024

5  out of  5
rating by Kaiana Fong
"Cindy has helped me on multiple occasions with my car insurance as well as my renters insurance when moving to different apartments. She is super sweet and friendly and always replies back to me quickly and helps me out with whatever I need right away. I can always count on her. This office in general is also very friendly and nice and I’ve never had a problem. I’m always greeted with a friendly smile when I walk into the office and someone always helps me out right away."
We responded:
"Thanks Kaiana for your review :). Cindy is a very important part of our team. She's always very helpful and sweet. "
Profile photo of Celeste Cordeiro-Vera

Celeste Cordeiro-Vera

April 29, 2024

5  out of  5
rating by Celeste Cordeiro-Vera
"Carol from State Farm consistently provides exceptional customer service. She possesses an impressive depth of knowledge and is always equipped with the answers to any questions or concerns. Her friendly demeanor makes interactions pleasant and effortless. Carol sets a high standard for professionalism and expertise in the insurance industry! My family has been a loyal customer for over 30 years!"
We responded:
"Thank you so much for your review Celeste. Carol is such a valuable part of our team. Thank you for your loyalty as well. Hope you and your family have a wonderful weekend :)"
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Derek Chung

April 24, 2024

5  out of  5
rating by Derek Chung
"Nony's agency is an amazingly professional, caring, efficient and responsive group, invariably always going the second mile. My 20 years of experience with them, insurance or otherwise has been beyond expectations."
We responded:
"Thank you so much Derek :) I'm so glad our team met your expectations and so much more. Hope you have a wonderful weekend."
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Maria Lum

April 1, 2024

5  out of  5
rating by Maria Lum
"I really appreciate the help from your office especially Cindy who Can answer all my questions politely and accurately. Cindy also serves me as a State Farm customer faithfully. I am very satisfied with her service for State Farm."
We responded:
"Thank you Maria. Cindy has been with us for many years and is always so helpful :)"
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Raul Fonseca

March 29, 2024

5  out of  5
rating by Raul Fonseca
"I've been with State Farm since 2001. Nony and Carol have been the BEST insurance brokers I've ever had the pleasure of dealing with. Everyone in the office is great. They have helped me through some very difficult times and I don't know what I would have done without them in my corner. If I could give 10 Stars, I would. I've recommended them to everyone I know. You cannot go wrong with Nony and Carol at State Farm. Jake who? :-)"
We responded:
"Aww. Thank you so much Raul :) Hope you have a good weekend. "
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Ian MacAuley

March 27, 2024

5  out of  5
rating by Ian MacAuley
"My wife and I have been clients with Nony's office for over 30 years. We have policies for auto, home (including residence and rentals), life, liability, personal belongings. You name it, we're covered! The staff are very knowledgeable, friendly, responsive and generally on top of it. They have made recommendations to improve coverage and to reduce our premiums. We've been very pleased with their service and responsiveness."
We responded:
"Thank you so much for your review Ian. We appreciate you and your family so much and your loyalty to our office :). Hope you have a wonderful weekend."
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Heidi Chu

March 26, 2024

5  out of  5
rating by Heidi Chu
"Through all the changes in our policies and what we need, Matthew has been consistently amazing at providing all the information we need in order to make informed decisions. There are so many layers to different types of insurance and we have really appreciated being with Nony and Matthew because of the quality care they provide in ensuring we get the best! Highly recommend!"
We responded:
"Hi Heidi :) Thank you so much for your review. We love helping you and your family understand the different insurance policies and the importance of each coverage so that you can decide for yourself what is best for you & your family. Hope you have a good weekend."
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Vivian Hsu

March 24, 2024

5  out of  5
rating by Vivian Hsu
"I worked with Matthew on getting my first auto insurance. Not only is he very professional and knowledgeable, but he is also very patient in answering any questions I had. I really appreciate him helping me get a lower premium by checking the discounts that are applicable to me and have already recommended Matthew to many of my friends!"
We responded:
"Thank you so much for your review Vivian and for recommending us to your other friends! :)"