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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Osman Dost

October 21, 2024

5  out of  5
rating by Osman Dost
"I love Nony and her team! They are knowledgable and very responsive to everything I need. They are great!"
We responded:
"Hi Osman! Thank you so much for your kind review! We so appreciate you! Laura"
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Allan McCarthy

October 21, 2024

5  out of  5
rating by Allan McCarthy
"Carol Spurlock is my contact here. I’ve dealt with this agency for years. Rates are competitive and service excellent."
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vis v

October 18, 2024

5  out of  5
rating by vis v
"I would like to give a shout out to Carol at the Foster City StateFarm location for her exemplary customer service. I had a cracked windshield and was finding it difficult to find a glass technician to replace the glass due to the stringent specifications for my car. After having no success with a couple of vendors, I called Carol and let her know about it. She went beyond what I had expected and not only found a glass vendor but also found one who could come home to replace it. Truely customer focused. Vis"
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Joy Feng

October 9, 2024

5  out of  5
rating by Joy Feng
"My family has been with Nony and her team for 17 years and they are the best! As we going through different stages of life, they always make sure we are informed of the different coverage options and take full advantage of all discounts. Highly recommended!"
We responded:
"Thank you for the kind review, Joy! We so appreciate you and your family. We hope to always be a help to you and advocate for you and Eric and your family! "
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Taraneh Fatemi

October 3, 2024

5  out of  5
rating by Taraneh Fatemi
"The best team ever. They treat their clients with respect and dignity. Nony is the best. She is very knowledgeable, respectful and patient. She listens very carefully with smile and answers patiently. Couldn’t ask for a better team."
We responded:
"Thank you so much for your kind words, Tara. You made our day !! "
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e a

October 2, 2024

5  out of  5
rating by e a
"The office makes a point to address and resolve a client's concerns/problems quickly. For example, I had a claim which Carol and Laura (members of the Office team) made a point to follow up with me regarding it's status; Carol also made a point of advising me of coverage that I forgot I even had (of which was great financial benefit to me) and with Laura making mutiple calls on my behalf regarding the payment of claim status. Net result: I truly feel that I could rely on their advice regarding my future insurance needs."
We responded:
"Thank you so much for allowing us to serve you and your family over the years! We were so happy we could help with this claim and advocate for you and explain the auto coverages. We appreciate you and your family!"
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Dominic Ng

September 20, 2024

5  out of  5
rating by Dominic Ng
"I have been insured by State Farm Insurance through insurance agent, Nony Lukito-Lim since 1990. Nony and her team members are very detail oriented, friendly, professional and experienced when it comes insurance policy and coverages. I will not hesitate to continue to refer any of our friends and family members to Nony of State Farm Insurance. Thank you indeed for your excellent customer service and support. A job well done.👍👏😊"
We responded:
"Thank you so much for taking the time to share your experience with us! We appreciate you and your family and have enjoyed every interaction. We hope to always be of help to you and an advocate for you and a resource for understanding your insurance coverages. "
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Michelle Reyes

September 6, 2024

5  out of  5
rating by Michelle Reyes
"I'm so glad that I changed my insurance to State Farm! They have been so friendly, helpful, and professional. They help me with anything I need as soon as I need it. I have recommended them on several occasions and will continue to do so! Special thanks to Carol for all the help!"
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Al Tomas

August 21, 2024

1  out of  5
rating by Al Tomas
"Terrible agent, after 30 years with state farm I was rear ended on a freeway, due to the immediate false information provided by the agent and lack of support I was blamed for the accident. I would not trust this agent at all and I have now in search for an agent that cares about the customers and loyalty"
We responded:
"Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration you’ve felt during this process. At our agency, supporting and assisting our clients is our top priority, especially in challenging situations like yours. We want to clarify that the decision regarding fault was made by the claims department based on the police report, recorded statements, and the claim report you submitted. This decision was further reviewed by another team to ensure fairness. We understand how disappointing the outcome has been for you, and we deeply regret that it has led to a loss of trust. While our agency does not have control over the claims department’s decisions, please know that we did everything within our power to assist you. If there was anything more we could have done to change the outcome, we absolutely would have. Your loyalty over the past 30 years means a great deal to us, and we are genuinely sorry that this experience has led you to consider leaving. Thank you for giving us the opportunity to serve you, and we wish you the best in finding an agent who meets your needs. "
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Michael Tsang

July 31, 2024

5  out of  5
rating by Michael Tsang
"I have been using State Farm service for over forty years. Nony and her staff, Cindy, Carol, as well as Matthew are professionals. They work as a team to help their clients to mitigate the problems. They are responsive and patient. In serval occasions, they helped me to resolve my cases in a timely manner. I highly recommend their services."
We responded:
"Thank you for your kind words, and your loyalty and support to our office for so many years!"
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Michelle Garrett

July 18, 2024

5  out of  5
rating by Michelle Garrett
"Nony is so great! She helped us purchase our first ever homeowner insurance policy & spent a long time patiently explaining things to us, as we had lots of questions. She is prompt in responding to emails & always so helpful!"
We responded:
"Thank you so much Michelle and Garrett! We are so thankful for you both and hope you will always find us helpful and ready to advocate for you! We always enjoy talking to you both. Kindest Regards - Laura Quinn"
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Kama Onka

July 9, 2024

5  out of  5
rating by Kama Onka
"My State Farm office is amazing! Huge thank you to my insurance agent Nony. She was able to lower my car insurance and offered some solutions for the future as well. I cannot express enough gratitude for her exceptional service. Nony goes above and beyond to help. She is kind, supportive and genuinely cares about her clients and employees as well. I highly recommend Nony and her team to anyone. Thank you, Nony, for outstanding knowledge and professionalism."
We responded:
"Thank you for your kind words. I treasure you just as much !! "
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Shelby Hendershaw

July 3, 2024

5  out of  5
rating by Shelby Hendershaw
"Carrol is a very nice and knowledgeable lady who always makes the experience pleasant and easy."
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Nelson Galicia

June 27, 2024

5  out of  5
rating by Nelson Galicia
"Good customer relations specially Cindy Lam very helpful."
We responded:
"Thank you, Nelson! Cindy and the rest of our team take pride and joy in offering excellent customer service."
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Charles Coudsi

June 15, 2024

5  out of  5
rating by Charles Coudsi
"Best insurance service in the business, I've been client with Nony's State Farm office more than 20 years, highly recommended."
We responded:
"We so appreciate you and your family, Mr. Coudsi! Thank you for letting us care for your auto insurance and fire needs. We always enjoy talking with you and really hope you feel advocated for and served well! Kindest Regards - Laura Quinn "
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Joanne Hijada

June 6, 2024

5  out of  5
rating by Joanne Hijada
"Service with State Farm is always timely and pleasant. Thank you so much for your excellent service, patience and consideration of my insurance needs ."
We responded:
"Yes, timeliness is very important to us! With everyone's busy schedules, we want to make sure our customers know how to navigate the unexpected as quickly as possible."
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Diana Hsien

June 5, 2024

5  out of  5
rating by Diana Hsien
"I have had this particular agent for 20+ years. Carol S has always been extremely helpful, friendly and really good at her job. All the office staff are so helpful and so friendly! I highly recommend this office for all your insurance needs."
We responded:
"Thank you for your kind review, Diana! We enjoy helping our customers and making sure they're receiving sound advice."
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Sheryl Tom

May 31, 2024

5  out of  5
rating by Sheryl Tom
"We have been a long time State farm member and this is our Foster City office. We live in the South Bay now, but their service for us has not changed. We are happy with the service, availability, and pricing."
We responded:
"Thank you so much for your review Sheryl and for your loyalty to us :) "
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MJ Quinn

May 29, 2024

5  out of  5
rating by MJ Quinn
"Laura is such a pleasant and wonderful agent. She found the best options for our needs and followed up with my husband and I. This office definitely makes you know they care. Thank you for your assistance. We have been with State Farm since 2003 and are happy with the level of service their State Farm agents provide. Laura is the best!"
We responded:
"Thank you so much for your loyalty with us. We are so glad you feel that way about our office. Laura is such an important part of our team, as well as each team member in our office. "
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Jeremy Crespo

May 23, 2024

5  out of  5
rating by Jeremy Crespo
"Thank you so much for your help. I know that my insurance needs will always be met working with you"
We responded:
"Thank you so much Jeremy! :) Hope you have a wonderful weekend."
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Felix Wong

May 16, 2024

5  out of  5
rating by Felix Wong
"Nony and her team have taken care of me since my first auto policy with them 8 years ago through today and into the future where they handle all my insurance needs for me and my family. I recently had a few insurance things that one of Nony's team members, Matthew Pang, was very quick to help me sort out. However, all of Nony's team is amazing to deal with, so I feel that I'm in good hands no matter who I speak with. One of the best things about having an agent and their team is I don't have to think at all about insurance things. I reach out to Nony, and she or her team will do the research, find the answers to my questions, and present to me the different options. The interactions are always smooth, efficient, and pleasant, such that my needs are taken care of and it's one less area of my life I need to worry about. I highly recommend Nony and her team to anyone who is looking for a more personal touch and a reliable agent to partner with with their insurance needs"
We responded:
"Aww thank you so much Felix for your wonderful review of us! One of our goals for customers is to help take good care of your insurance needs so that you can rest easy at night knowing you are well taken care of. I'm so glad we are able to take one thing/worry off your plate so that you can enjoy and focus on other things that are important in your life. Hope you have a wonderful weekend with friends & family :)"
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Jin Tee

May 1, 2024

5  out of  5
rating by Jin Tee
"Exceptional Service and Reliability! I have been with Nony's State Farm Insurance team for over three years (and many more to come), covering both my vehicle and rental insurance, and I can't recommend them highly enough. Their customer support team is simply outstanding—always available and ready to assist, no matter the query or concern. My primary point of contact is Matthew Pang, he's extremely helpful and always willing to assist me. When I first inquired about rental and vehicle insurance, I wasn't very informed and not really sure what to do, but Matt spent a great deal of time and effort to clarify any doubts that I had and offered me the most optimal coverage for my situation. Every interaction with their team has been a positive experience. They are not only professional but also genuinely caring and committed to providing solutions that work for me. Whether it’s a routine check or an urgent matter, I’ve consistently received timely and thorough support. Moreover, the peace of mind that comes with their comprehensive coverage options is invaluable. Knowing that I am covered under any circumstances helps me feel secure and looked after. If you're considering a new insurance provider, I highly recommend Nony's State Farm insurance team. They go above and beyond to ensure their clients' satisfaction and safety!!"
We responded:
"Thank you so much Jin for your review of us :). We love educating our customers so that they are fully informed and can make the best decisions for themselves. One of our goals is for our customers to have peace of mind. Thank you also for your review on Matthew - he is so good at explaining coverages/insurance with our customers. Have a wonderful weekend! "
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Jayden F

April 30, 2024

5  out of  5
rating by Jayden F
"best staff. they have always helped me whenever I needed it and went above and beyond"
We responded:
"Thank you so much Jayden! Hope you have a wonderful weekend :)"
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Michael Lam

April 29, 2024

5  out of  5
rating by Michael Lam
"Nony and the team are thorough and super helpful. She took time to understand our situation to determine what solutions best fit our needs. My last agent from AAA didn’t give us any advice and just maxed out all our coverages. Highly recommend anyone to have a conversation with this team and they will take good care of you."
We responded:
"Thank you so much Michael. We always want to make sure we understand your situation before recommending coverages. We hope equipping you with this knowledge will help you make the best informed decision for your family. Have a fun weekend with Wendy and the kids!"
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Kaiana Fong

April 29, 2024

5  out of  5
rating by Kaiana Fong
"Cindy has helped me on multiple occasions with my car insurance as well as my renters insurance when moving to different apartments. She is super sweet and friendly and always replies back to me quickly and helps me out with whatever I need right away. I can always count on her. This office in general is also very friendly and nice and I’ve never had a problem. I’m always greeted with a friendly smile when I walk into the office and someone always helps me out right away."
We responded:
"Thanks Kaiana for your review :). Cindy is a very important part of our team. She's always very helpful and sweet. "